Experience
Provide warm, attentive service in a high-volume, upscale casual environment, ensuring each guest receives a seamless, memorable experience. Manage flow of dining room, ensuring cleanliness and atmosphere are up to company specifications in a fast-pace setting. Prepare craft espresso beverages and assist with market purchases for 100-200 guests a day.
Guest Engagement Lead-Yosemite Valley Lodge
November 2023-September 2025
Provided exceptional, friendly, service to National Park visitors and displayed expertise on trails, outdoor safety, public events, and paid tours. Lead a team of 8 clerks in carrying out hotel front desk duties, provided leadership and support for all guest inquiries and issues. Exceeded in office administrative duties by taking on special projects such as opening a second desk for tour bookings and information, creating informational slideshows to display in front desk area, and coordinating with transportation and emergency services when necessary via professional emails and phone calls.
Freelance Writer
December 2022-March 2023
Wrote several highly researched articles for a published blogging website. Learned SEO, time management, research and writing techniques. List of sample articles here.
Cashier-Sprout's Farmer's Market
January 2022-May 2023
Fostered customer experience through excellent customer service, handled cash, answered customer questions, processed returns, handled customer grievances.
Catering Server/Shop Attendant-Black Fig
October 2021-April 2022
Set up buffet, tables, and linens, and served guests at private events ranging in size from 10-150 people. Helped prepare and stock gourmet food at storefront, assisted customers with knowledge of allergens, ingredients, and cooking directions.
Sales Associate-Lowe's
April 2020-April 2021
Maintained working knowledge of outdoor tools and assisted customers with choosing the right products and answering any questions they have about them, handle frequent floor and product changes, cross-trained to work cash register when needed.
Barista-Just Love Coffee Cafe
December 2020-March 2021
Greeted and served guests from a cash register. Pulled espresso shots, steamed milk, made handcrafted drinks; coffees and teas, served small plates and pastries.
Server-Taste of Boston
April 2016-September 2020
Anticipated and exceeded guest needs, knowledge of food service regulation and menu items, performed hosting, serving, cashier, and cleaning duties. Trained >5 new employees and adapted to changing responsibilities as needed at small, local seafood establishment.
Greeter, Cashier, Barista-Honor Bar
December 2025-Current
Portfolio
The attached document is a representation of a semester-long, fictional social media campaign I completed for a Social Media Management class. The objective of the campaign was a call to action to encourage the audience to travel to and explore the western United States. Featuring my own photographs.
The below link is for the first published article I wrote for the website, Adventures on the Rock. The subject of the article was overlanding, of which I invested several hours of research in to provide the final result.